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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Strategies for addressing common workplace woes before they damage morale.
Dina Denham Smith
How to tell if your efforts to be supportive are actually counterproductive.
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Robin Abrahams and Boris Groysberg
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A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.